HOW DO I RETURN A LIMITED/OPEN EDITION PRINT?

Before reading the instructions provided below on how to return a Limited/Open Edition Print, please carefully read our General Return Policy:

 

General Return Policy

From the time you receive your Open Edition Print, you have seven (7) days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items). 

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Saatchi Art and are not fully satisfied, you have: 

  1. Seven (7) days to contact us about your intent to return the work
  2. Three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number.

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)


How to return an Original, undamaged work

NOTE: Only Open Edition Prints are eligible for our Seven (7) Days Return Policy. Limited edition prints are considered final sale items.

Step 1 – Please email support@salvadorcalaf.com within seven (7) days of your merchandise delivery date.

Step 2 – On the return portion of the packing slip, indicate the return reason for wanting to return the work.

Step 3 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely.

Step 4 – Arrange to send the packaged artwork using a traceable shipping method. Be certain to select "Delivered Duty Paid" (DDP) when creating your shipping label. You are required to pay all fees including custom costs when returning artwork back to the artist. If DDP is not selected, the amount owed will be taken from your returned funds.

Make sure to include:

Your order number and contact information
The return portion of your original packing slip
Address the package to:
             CYAN studio
             Jens Bjelkes Gt. 13
             Oslo 0562
             Attn: Salvador Calaf Photography Art Return

Step 5 – Email the shipping details (including tracking number) to support@salvadorcalaf.com.

Salvador Calaf Photography is not responsible for undelivered returns. Once the piece safely reaches the destination Salvador Calaf Photography will process your return and the amount owed will be refunded to your original source of payment in the same currency and amount (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

  • Salvador Calaf Photography is not responsible for undelivered returns.
  • Additional shipping fees may apply for international returns.
     

What to Do if the Print Arrives Damaged 

Step 1 – Please email support@salvadorcalaf.com within seven (7) days of your merchandise delivery date.

Step 2 - Take photos of the damaged print and the packaging and email the photographs to support@salvadorcalaf.com.

Step 3 - After reviewing the photographs, Salvador Calaf Photography will ship a replacement print for your damaged purchase at no additional cost.